1. What does VEYRA APPAREL specialize in?
VEYRA APPAREL specializes in custom and high-end leather footwear, offering refined designs and personalized options for customers who value craftsmanship, quality materials, and individual style.
2. Are your shoes custom-made?
Some of our footwear is custom-made or made to order based on the customer’s selected size, materials, colors, finishes, or other specifications. Please review the product details carefully before placing your order.
3. How do I choose the right size?
We recommend carefully reviewing the sizing information provided on the relevant product page before ordering. If a product requires measurements for customization, please follow the measurement instructions provided.
4. Can I request a custom design?
Customization options depend on the specific product. Available choices may include materials, colors, finishes, sizing, and other design details. Please check the individual product page for available options.
5. Is genuine leather naturally different from pair to pair?
Yes. Genuine leather is a natural material, so minor differences in grain, texture, color, and natural markings can occur. These variations are part of the individual character of leather and are not necessarily considered defects.
6. How long does it take to process my order?
Standard orders are generally prepared within approximately 5–8 business days. Custom or made-to-order footwear may require additional production time depending on the design, materials, measurements, and order volume.
7. How long does shipping take?
After an order has shipped, standard domestic delivery generally takes approximately 3–7 business days. Delivery time does not include custom production or order-processing time.
8. Do you ship internationally?
No. VEYRA APPAREL currently ships within the United States only.
9. Which shipping carriers do you use?
Depending on the order and destination, shipments may be handled by USPS, UPS, or FedEx.
10. Will I receive tracking information?
Yes. When tracking information is available, we may send shipping confirmation and tracking details by email after your order has shipped.
11. Can I change or cancel a custom order?
Please contact us as soon as possible if you need to change or cancel an order. Once production of a customized product has started, changes or cancellations may no longer be possible.
12. Can I return customized shoes?
Customized and made-to-order footwear is generally final sale once production has begun. However, this does not affect your rights regarding products that arrive defective, damaged, incorrectly supplied, or materially different from the confirmed order specifications.
13. What if my shoes arrive damaged or defective?
Please contact us at [email protected] as soon as reasonably possible. Include your order number, a description of the issue, and photographs of the product and packaging when applicable.
14. Do you accept exchanges?
Because customized footwear is produced according to individual customer specifications, exchanges are not automatically available. If an exchange is approved, additional production requirements may apply.
15. How long does a refund take?
Once an approved return has been received and reviewed, an approved refund will generally be issued to the original payment method. Please allow approximately 3–5 business days after processing for the funds to appear, depending on your payment provider or bank.
16. What payment methods do you accept?
Available payment methods are displayed during checkout. Payments may be securely processed through third-party payment providers.
17. Can I order from outside the United States?
At this time, orders are available for delivery to addresses within the United States only.
18. How can I contact VEYRA APPAREL?
For questions about products, customization, orders, shipping, or returns, contact us at:
Email: [email protected]
VEYRA APPAREL LLC
2327 EUREKA ST #C3
ANCHORAGE, AK 99503